Returns & Exchanges

At Mozi Wash, we want you to love your home care products, which is why we offer a 30-day satisfaction guarantee on all orders. If you are not completely satisfied with your purchase, simply follow our streamlined return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.

• 3.
  Pack Your Items

  Securely pack the products in their original Mozi Wash packaging to ensure they are protected during transit back to our facility.

• 4.
  Receive Your Refund

  After we receive and inspect your returned items, your refund will be processed back to your original payment method within 5-7 business days.